Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Prescription eyewear and contact lenses: Because prescription glasses are custom-made to your individual prescription and contact lenses are a health and hygiene product, these items are final sale once dispensed and cannot be returned or exchanged, except in the case of a defect or a prescription/fit error on our part. If something isn't right with your glasses or contacts, please contact us right away so we can make it right.

To start a return, contact us at info@myeye2eye.com or bring the item to us in person at: Eye2Eye Optometry 1502 Mt Vernon Ave Alexandria, VA 22301

Since our products are picked up in-office rather than shipped, returns and exchanges are handled the same way, in person, or by reaching out to us first if you're unable to come in. Please don't mail items back without contacting us first, as we won't be able to process those.

Damages and issues Please inspect your item when you receive it and contact us immediately if it's defective, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Exceptions / non-returnable items In addition to prescription eyewear and contact lenses noted above, we cannot accept returns on opened personal care, beauty, or skincare products once used, for hygiene reasons. We also cannot accept returns on sale items or gift cards. If you have questions about whether a specific item qualifies, please reach out, we're happy to help.

Exchanges The fastest way to get what you need is to bring your item back to our office so we can process an exchange directly. If you can't make it in, contact us and we'll figure out the best way to help.

Refunds Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method, typically within 5 to 10 business days. Please note it can take extra time for your bank or credit card company to post the refund on their end. If more than 15 business days have passed since we approved your return and you haven't seen the refund, please contact us at info@myeye2eye.com.